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Terms and Conditions

Last update: June 3, 2022

Please read these Terms and Conditions carefully before using Hello & Co services.

Interpretation and definitions

Words whose first letter is capitalized have a meaning defined in the following Terms and Conditions.

The following definitions will have the same meaning whether they appear in the singular or plural.

For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, interests, or other securities entitled to vote for the election of directors or other management authority.

Account means a single account created to allow you to access our Service or parts of our Service.

The Company (referred to as "the Company", "We" or " Our" in this Agreement) refers to Hello & Co Inc, 62, Church Street, Edmundston, NB, E3V 1J4.

The Country refers to New Brunswick, Canada.

Device refers to any device that can access our Services, such as a computer, cell phone or smart tablet.

Goods mean the items offered for sale on our Service.

Orders mean a request by you to purchase Goods from us.

The Service refers to the website.

Terms and conditions (also referred to as "Terms") mean these Terms and Conditions, which constitute the entire agreement between You and the Company with respect to the use of the Service.

Third-Party Social Media Service means any service or content (including data, information, products, or services) provided by a third party that may be posted, included or made available through the Service.

The website refers to Hello & Co, available at

You refer to the person accessing or using the Service, or the Company or other legal entity on whose behalf that person accesses or uses the Service, as the case may be.

Acceptance of Terms

These are the Terms and Conditions governing the use of the Service and the agreement between You and the Company. These Terms and Conditions define the rights and duties of all users regarding the use of the Service.

Your access to and use of the Service is subject to your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and other persons or entities accessing or using the Service.

By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you will not be able to access the Service.

You hereby declare that you are over the age of 18. The Company does not allow anyone under the age of 18 to use the Service.

Your access to and use of the Service is also subject to your acceptance of and compliance with the Company's Privacy Policy. Our Privacy Policy describes our policies and procedures on collecting, using and disclosing your personal information when you use the Application or the website and informs you of your privacy rights and how the law protects you. Please read our Privacy Policy carefully before using our Service.

Ordering Goods

By placing an order for Goods through the Service, you guarantee that you are legally authorized to enter into legally binding contracts.

Your information

You may be asked to provide information about your order, such as your name, email address, phone number, credit card number, credit card expiration date, billing address, and shipping information if you want to place an order for goods that are available through the service.

You confirm and guarantee that: (i) You may use any credit card, debit card, or another payment method in connection with any Order if it is within your legal rights to do so; and that (ii) The information you give us is accurate, comprehensive, and truthful.

By submitting us this information, you give us permission to share it with third-party payment processors so that we can more easily complete your Order

Order cancellation

For a variety of reasons, including but not limited to inaccuracies in the Goods' descriptions or pricing, errors in your Order, and the availability of the Goods, we reserve the right to refuse or cancel your Order at any time.

In the case that fraud or an unauthorized or unlawful transaction is detected, we reserve the right to refuse or cancel your Order.

Your Order Cancellation Rights

You may only return any items you buy in agreement with these terms and conditions and our exchange and return policy.

These Terms & Conditions are accompanied by our Returns and Exchanges Policy. To discover more about your right to cancel your Order, please see our Returns and Exchanges Policy.

You may only cancel an Order if the Goods are returned in the same condition in which you received them. All product documentation, packing, and instructions must also be included.

After receiving the returned goods, we will provide you with a refund within 14 days. You won't be charged for this refund, since we'll use the same payment method that you used to place the order.

You cannot cancel an Order for the supply of any of the following Goods:

  • The supply of goods that are clearly customized or made to your requirements. The supply of Goods which, by their state, are not suitable for return, deteriorate rapidly or have passed their expiration date.
  • The supply of goods that have been unsealed after delivery cannot be returned for hygienic or health protection reasons.
  • The supply of Goods that are, upon delivery, inherently mixed with other items. The supply of digital content that is not provided in physical form if performance has begun with your prior express consent and you have agreed that you have lost your right to cancel.

Availability, mistakes, and errors

We constantly update the Goods offered on the Service. Our service may provide goods that are unavailable, priced wrongly, or described incorrectly. Delays in updating information about our products on the service and in our ads on other websites are also possible.

We cannot guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability and Services. We retain the right to change or update information at any time without prior notice in order to remedy any mistakes, inaccuracies, or errors.

Price policy

Before accepting an order, the company reserves the right to change its prices at any time.

In the case of an event impacting delivery caused by government action, a modification in customs duties, an increase in shipping costs, increased exchange costs, or any other factor beyond the Company's control, the prices mentioned may be modified by the Company after accepting an order. Should this occur, you will have the right to cancel your Order.


You only need to make a single payment for the entire purchase. Payment can be made using any of the accessible payment methods, including online payment methods (e.g. PayPal), Visa, Mastercard, and American Express.

Payment card purchases (whether using a credit card or a debit card) must be verified and authorized by the card issuer. We shall not be held responsible for any delivery delays or non-delivery of your order if we do not get the required authorization.

User account

You must always give us true, full, and current information when setting up an account with us. You risk having your account on our Service immediately terminated for violating the Terms if you don't comply with them.

Whether your password is used with our Service or a Third-Party Social Media Service, you are in charge of keeping it secure and for any activity or action carried out using it.

You consent to keep your password a secret from everyone else. If you become aware of any security breach or unauthorized use of your account, you must contact us at once.

You may not use as a username the name of another person or entity or one that is not legally available for use, a trademark or name that is subject to the rights of another person or entity other than you without proper authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual property

The Service is and will always remain the exclusive property of the Company and its licensors, including all of its original content (as opposed to the content you or other users provide).

The service is shielded by copyright, trademark, and other domestic and international laws.

Without the company's prior written approval, none of your products or services may utilize our trademarks or trade dress.

Links to other websites

Our Service may include links to third-party websites or services that are not under the Company's control or ownership.

The Company is not responsible for and has no control over the content, privacy policies, or other business dealings of third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any loss or damage of any kind resulting from or alleged to result from the use of or reliance on any such content, goods, or services made available on or through any such website or Service.

We highly suggest that before using any third-party websites or services, you carefully read their terms of service and privacy policies.


If you violate these Terms and Conditions, we may instantly cancel or suspend your account without warning or responsibility.

Upon termination, you will no longer be able to use the Service. Simply cease using the Service if you want to cancel your account.

Restriction of responsibility

Regardless of any losses you might suffer, the Company's and any of its suppliers' total liability under any provision of these Terms, as well as your only remedy for everything mentioned above, shall be limited to the amount you actually paid through the Service or US$100 if you didn't make any purchases through the Service.

In no event, to the fullest extent permitted by applicable law, shall the Company or its suppliers be liable for any special, incidental, indirect or consequential damages, including, but not limited to, damages for loss of profits, loss of data or other information, business interruption, personal injury, or loss of privacy resulting from or in any way connected to the use or inability to use the Service, third-party software, and/or third-party hardware used with the Service.

“ AS IS ” and “ AS AVAILABLE ” Disclaimer

You are given the Service “AS IS” and “AS AVAILABLE,” with all of its flaws and defects, and without any type of guarantee. The Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, as well as warranties that may result from a course of dealings, course of performance, or otherwise. This disclaimer is made on behalf of the Company, as well as its affiliates, licensors, and service providers.

In addition to those mentioned above, the Company disclaims any guarantee that the Service will satisfy your needs, deliver the anticipated results, be compatible with other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards, be error-free, or that any errors or defects can or will be fixed.

Without limiting the aforementioned, neither the Company nor any of its suppliers give any guarantee of any kind, whether stated or implied: (i). as to how the Service, information, content, materials, or products operate or are available, including; (ii). that the Service will run without interruption or without errors; (iii). about the veracity, timeliness, or accuracy of any information or material made available through the Service; or (iv). that there are no dangerous components, such as viruses, Trojan horses, worms, malware, time bombs, or other scripts, on the Service, its servers, content, or emails sent by or on behalf of the Company.

Certain or all of the aforementioned exclusions and restrictions may not apply to you because some countries do not permit the exclusion of certain warranties or limits on the applicable statutory rights of a consumer. The exclusions and limits outlined in this Section, however, shall nevertheless apply in this situation to the maximum extent permitted by relevant law.

Applicable law

These Terms and your use of the Service shall be governed by the laws of the Country, except its regulations regarding conflicts of laws.

Other local, state, federal, or foreign laws could also apply to how you use the application.

Dispute Resolution

You consent to initially attempt an informal resolution of any issues or disagreements you may have with the Service by contacting the Company.

Users in the European Union (EU):

  • If you are a citizen of the European Union, you will enjoy the protection of all necessary laws in the Country you live in.

US Legal Conformity:

  • You affirm and guarantee that: (i). you do not reside in a Country that is embargoed by the U.S. Government, or that has been designated by the U.S. Government as a country "supporting terrorism"; and (ii) you are not on any U.S. Government list of prohibited or restricted parties.

Severability and Waiver


In the event that any provision of these Terms is determined to be void or unenforceable, such provision shall be read in a manner consistent with existing law and changed accordingly, with the remaining terms continuing in full force and effect.


Except as otherwise stated herein, a party's inability to exercise a right or to enforce the performance of a duty under these Terms shall not prevent that party from doing so in the future, and the waiver of one breach shall not constitute a waiver of any subsequent breaches.

Translation and interpretation

We have translated these Terms and Conditions and made them available to you on our Service.

You agree that the original English text shall prevail in case of dispute.

Modifications to these Terms and Conditions

We have the right to change these Terms at any time and at our sole discretion. We shall make reasonable attempts to give you at least 30 days' notice before any new terms take effect if the change is substantial. We reserve the right to judge what constitutes a substantial change.

You agree to be bound by the updated terms if you access or use our Service after those updates take effect. Please refrain from using the website and the Service if you do not agree with the amended Terms, in whole or in part.

Contact us

You can contact us if you have any issues regarding these Terms and Conditions:

506 737-6002
[email protected]

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